Vetting
Vetting
- Every team member completes a full background check, including criminal, motor vehicle, and prior-employer verification.
- Two professional references in housekeeping are required and contacted.
- Paid in-house training is mandatory before any client engagement. No team member enters a home unaccompanied during their first ninety days.
Insurance
Insurance
- $3M general liability coverage.
- Workers' compensation for the full team.
- Bonded. Certificates available on request, naming the homeowner as additional insured where appropriate.
Discretion
Discretion
- An NDA is available on request and signed without discussion.
- We do not photograph client homes, name our clients, or post our work to social channels.
- The same team is assigned to each home. There is no rotation, no sub-contracting, and no third-party scheduling.
Approved Materials
Approved Materials
- pH-neutral cleansers on marble, limestone, and other calcareous stone. No acidic or citrus-based products.
- No ammonia on antique brass or unlacquered metals. Microfiber and jeweler's cloth, by surface.
- Conservation-grade dusting on art frames. Soft sable brushes on gilt. No solvent on canvas, ever.
- Wood-safe oil and wax on antique furniture, applied sparingly and on the household's preferred rotation.
- Distilled water and lint-free cloth for crystal and barware.